File Connection Policy
TENET Website terms and conditions of use
File PDF document Acceptable Use Policy
File PDF document Privacy Policy
Complaints Procedure
Please note that TENET does not act as a general ombudsman for the further education or higher education sectors. The complaints procedure below is intended only for persons wishing to lodge a complaint about TENET services. Students wishing to lodge complaints about their institutions of study should direct these to the relevant institution. Further assistance may be obtained for the DHET call centre, also contactable at
File PDF document Service Level Indicators and Targets
File Vacancy - Network Engineer
File PDF document proatia-v2012-02.pdf
File PDF document Call Centre RFP
File TENET REN Service Agreement redistributable
The text of TENET's REN Service Agreement available for re-use under Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International licencing
File tmpsdnumber
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Vacancy: Service Manager
Vacancy: SAFIRE Project Director
Image PNG image safire.png
Vacancy: Project Manager (RCCP II)
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File RFP 2016-05
Request for Proposal for Connecting the SANReN PoPs To The Sites Identified as in Scope of the RCCP II Project
File Complaints procedure
File Troff document Code of Conduct
File PDF document RFP 2016-08 RCCP II Newcastle V1.0.pdf
File PDF document RFP 2016-08(b) RCCP II Backhaul from UMP to TUT V1.0.pdf
Service Support

TENET is an honorary member of the Internet Service Providers' Association (ISPA) and upholds ISPA's Code of Conduct


Partnerships and Affiliations


SANReN is TENET's principal partner in the South African NREN landscape. 
Universities South Africa, formally known as Higher Education South Africa(HESA), is a membership organisation representing South Africa’s universities. 
ASAUDIT is a key partner and collaborator in service strategy and design. ASAUDIT facilitates IT collaboration between higher education institutions in South Africa.
UbuntuNet Alliance Logo
TENET is a founder member of the UbuntuNet Alliance for Research and Education Networking. The Alliance serves the regional REN needs of eastern and southern Africa.
WAPA LogoTENET is an Associate (NPO) member of the Wireless Access Providers’ Association of South Africa.