Please note that TENET does not act as a general ombudsman for the further education or higher education sectors. The complaints procedure below is intended only for persons wishing to lodge a complaint about TENET services. Students wishing to lodge complaints about their institutions of study should direct these to the relevant institution. Further assistance may be obtained for the DHET call centre, also contactable at firstname.lastname@example.org.
- The point of contact for complainants is TENET's Executive Officer: REN Services and Public Relations, email servicemanager at tenet.ac.za; telephone 021 763 7143.
- When filing a complaint, please provide as much information as possible to assist in investigating - site number, copies of emails, details of telephonic conversations, any diagnostic information available, etc.
- Your complaint will be acknowledged within three days and a reference number will be assigned to it.
- Your complaint will be resolved within 14 days of receipt.