Technical update

The start to December seemed to be somewhat of a challenge for TENET engineers as we experienced some technical problems.

Mid-morning on Friday 2 December saw the second WACS circuit outage between Cape Town and London within the week. This resulted in all clients that were using WACS, being forced to use SEACOM. Unfortunately the SEACOM circuit was over-subscribed and congested, causing increased latencies and dropped packets.

By early afternoon connectivity via WACS from Cape Town to London was restored with one of the 10Gb links operational. The remaining 10Gb link fault was in hand with TENET’s South African backhaul service provider. Congestion on SEACOM then eased and the working WACS link carried the load without any further issues.

The restoration process has carried on into the second week of this month as TENET’s engineers continued to work to resolve all issues surrounding this outage

Service Support

TENET is an honorary member of the Internet Service Providers' Association (ISPA) and upholds ISPA's Code of Conduct
 

 

Partnerships and Affiliations

SANReN Logo

SANReN is TENET's principal partner in the South African NREN landscape. 
 
Universities South Africa, formally known as Higher Education South Africa(HESA), is a membership organisation representing South Africa’s universities. 
 
ASAUDIT Logo
ASAUDIT is a key partner and collaborator in service strategy and design. ASAUDIT facilitates IT collaboration between higher education institutions in South Africa.
 
UbuntuNet Alliance Logo
TENET is a founder member of the UbuntuNet Alliance for Research and Education Networking. The Alliance serves the regional REN needs of eastern and southern Africa.
 
WAPA LogoTENET is an Associate (NPO) member of the Wireless Access Providers’ Association of South Africa.