How to log a fault


Faults should be logged by designated IT staff at your institution. Please contact your institutional IT help desk if you don't know who this is.

To contact the service desk call +27 21 763 7147 or email

The TENET Site Number (TSN) is important for fault logging, as it unambiguously identifies both a client and a service endpoint. You can check the TSN number for any site on the graphs pages.