Getting help with Zoom


Staff and students using Zoom through their institution

If you're a user of the Zoom service looking for help, your first point of contact should always be your institutional IT help desk or the person at your institution responsible for administering your Zoom account. More often than not, they're in the best place to answer your questions.

You can also look through Zoom's own documentation at

On occasion, and particularly during the pandemic, we've provided ad-hoc support on a best effort basis. However, TENET does not usually provide end-user support for its services; instead, it empowers institutional IT support staff to manage the services for their users in-house.

Institutional Zoom administrators

Zoom makes comprehensive documentation for account administrators available in its Learning Center at

If you're the designated contact for your institution and you're looking for information on licensing or other assistance, you can contact our Service Desk.