While TENET's general support contact information should reach the right place, some services have service-specific contact points that help automate routing and categorisation of calls within our ticketing system, and may lead to a speedier, more targeted response:
- ac.za registrations: visit the www.ac.za pages or email wdhibphitg@itcti.pr.op
- eduroam-related requests, see eduroam.ac.za or email tsjgdpb@itcti.pr.op
- Identity federation (SAFIRE) requests: see safire.ac.za or email hpuxgt@itcti.pr.op
- ORCID related requests: dgrxs@itcti.pr.op
- Certificate service-related requests: rtgih@itcti.pr.op
- Zoom videoconferencing request: oddbhjeedgi@itcti.pr.op
- Security incident response: see csirt.sanren.ac.za or email rhxgi@itcti.pr.op
- eduVPN requests: tsjkec@itcti.pr.op
- Requests for ad-hoc network reports, address space (both IPv4 and IPv6), and other network-related requests: hjeedgi@itcti.pr.op
Finance-related queries should go to the email address indicated on your invoice.
Send your spam to: honeypot@tenet.ac.za / honeypot@tenet.ac.za and we'll automatically discard all future mail from you.
